Return & Refund Policy

At Digibitz, we believe in delivering top-notch digital marketing solutions that drive results. However, we understand that sometimes things might not go as planned. This Return & Refund Policy outlines our approach to handling such situations.

Our Commitment to Quality

We are committed to providing high-quality services, including web development, SEO, branding, and digital marketing strategies. Our team works diligently to ensure that all deliverables meet the agreed-upon specifications and timelines.

Refund Eligibility

Refunds are considered on a case-by-case basis. To be eligible for a refund, the following conditions must be met:

Service Delivery: The service must not have been delivered as per the agreed-upon scope.
Communication: The client must have communicated the issue within 7 days of the service delivery.
Documentation: All communications and feedback must be documented.

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

Change of Mind: If the client changes their mind after the service has been delivered.
Client Delays: Delays caused by the client, including late provision of necessary materials or approvals.
Third-Party Services: Issues arising from third-party services or platforms not directly controlled by Digibitz.

Resolution Process

If you believe you are entitled to a refund, please follow these steps:

Contact Us: Reach out to our support team at info@digibitz.com.au within 7 days of the service delivery.
Provide Details: Include all relevant information, such as project details, communications, and specific issues encountered.
Review: Our team will review your request and respond within 5 business days.
Resolution: We will propose a resolution, which may include a refund, revision of services, or other appropriate actions.